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Gaye Humphrey

Gaye Humphrey works for the Centers for Medicare & Medicaid Services (CMS) Dallas as an Outreach Specialist and Team Lead for the Local Engagement and Administration (LEA) Group. She has content expertise from over fifteen years’ experience as a subject matter expert on Medicare program benefits. Gaye is the LEA training lead, and serves on the Medicare National Training Program workgroup. She is CMS Dallas’s SHIP and SMP regional liaison, team lead for opioid crisis outreach, and team lead for tribal outreach. The majority of her time is spent planning and implementing outreach and educational events, as well as partnership/stakeholder development.

Melissa Scarborough

A graduate of Texas A&M University Health Science Center School of Rural Public Health, Melissa earned her Master of Public Health degree with a Community Health & Management emphasis in addition to her Health Education Specialist certification.  Ms. Scarborough then completed a two-year intensive training program as a Presidential Management Fellow and has now been with the Centers for Medicare & Medicaid Services (CMS) for over 19 years serving in numerous roles to develop expertise in a variety of programs and projects throughout the agency.

Serving as a Local Engagement and Administration Staff at CMS Dallas, Ms. Scarborough works with both traditional and healthcare provider partners to ensure the most accurate and up-to-date information is shared by providing training, staffing exhibits at conferences, speaking at meetings, compiling/distributing weekly newsletters, and more.

José M. Olivero

José M. Olivero is the Public Affairs Specialist for the Social Security Administration in Oklahoma. Prior to that, he was the Wage Reports Specialist in Oklahoma and North Texas and the agency’s Liaison officer to the IRS. He has been with the agency since 2004 where he started and a Bi-lingual Claims Representative.

He holds a Bachelors Degree in Romance Languages from Cameron University in Lawton and a Masters of Spanish Literature from the University of Oklahoma in Norman.

He was an instructor of Spanish Language and Culture at the University of Oklahoma, Norman and is a retired Sergeant First Class of the US Army Medical Corp with 21 years of active service.  He is an active member of St Joseph Catholic Church in Norman. Jose is married to Gloria and is blessed with five children and seven grandchildren.

Carmen Irwin

Carmen has worked with Medicare for the past 25 years. She started her career working in the anti-fraud department as one of the Medicare contractors.  After a few years Carmen moved on to beneficiary outreach and education. In the fall of 2002 Carmen accepted a position with CMS in the Dallas Regional Office.

Carmen has worked with several Medicare Contractors for both program integrity and Medicare policy. In 2016, Carmen became the Rural Health Coordinator for the Dallas Regional Office. Carmen’s primary role is the provider education lead, for the Division of Local Engagement and Administration in the CMS Dallas Office.

Angela Cain

Angela started her career with The Centers for Medicare & Medicaid Services in 1988 in Baltimore, MD. She worked in the Office of Communications 8 years prior to joining the Office of Program Operations and Local Engagement (Dallas) in October 2020.  She graduated from the University of Baltimore earning her B.S. degree in Health Systems Management, Public Affairs.

Angela is a people person and diligent worker.  As an Outreach Specialist she is passionate about collaborating with partners and stakeholders.  She is eager to learn from them and share appropriate, accurate and timely healthcare policy information with them.

She has four sons and two young grandsons. She loves spending time with her family and lounging at the beach.